We take care of communication with our customers

If a company has the best products, the best quality and the best prices, but does not have a good customer service and the communication with them is not good, all the first things will be worthless. We have it very clear and we know that our engine and our reason for being are our customers, you are you. For that reason, day by day we do everything possible to satisfy your needs and to be able to attend your demands as soon as possible and in the most effective way. In this sense, it is worth mentioning our speed in answering e-mails and calls.

Next, we are going to explain the different ways of communication to contact Simex:

On our website, in the contact section, you will find the address and telephone number of our two offices:

C/ Travessera de les Corts, 302, 08029 – Barcelona

Tel. +34 936 82 89 21 | Mov. +34 662 18 82 39

C/ Comunidad Castilla y Leon, s/n, Plataforma Logística de Fraga

22520 – Fraga (Huesca)

Tel. +34 974 03 53 44

You can call us to any of these three telephone numbers. And rest assured that we will receive your call.

We have a large customer service team that responds as soon as possible to the e-mails that reach us at comercial@simex.es. If you have any doubt about any of our products, you want to place an order or any other question, write to us. We will read and answer your e-mail with the solution that best suits you.

We also have a contact form where, if you prefer, you can leave your data and your message, and we will contact you to give you an answer.

You can also contact us through social networks: Facebook, Instagram, Twitter, LinkedIn and Youtube. Here we keep you informed of all our news, the latest articles published, offers, etc. And if you want, you can send us a message through this channel, which we will also respond to meet your needs.

All the contact details explained above, as well as information about all our services, can be found on our website.

We are aware that a job well done in terms of communication is not only solved by answering messages very quickly, but also by doing it in a resolute way and satisfying all the customer’s needs. And that is what we do every day, also with the humility of wanting to improve, so we invite you to propose any improvement in this regard through our communication channels.

However, you can rest assured that we maintain constant communication with our customers, informing them at all times of any new developments. In addition, all procedures are carried out quickly, and all the orders we receive are handled immediately. This is undoubtedly one of the bases of our company policy.

We are waiting for you!